Increasing sales by improving telephone skills is undervalued in today’s business world.

‘‘Audrey Bryce initially was referred to us by a trusted client, as we needed to source an effective Telephone Trainer and Coach to help identify how to increase sales in our telephone team. Following a thorough audit, Audrey put in place a user friendly sales system that enabled our team to achieve an increase in appointments from 3 per week to 7 per person per week, which naturally made a major impact on our bottom line. Needless to say we have continued to use her services for many years.’

David Bodman – The Cartridge Trading Group

A.B.A specialises in telephone training for order takers, customer service and sales personnel. Our team has over 20 years expertise in this field with companies of all sizes.

A.B.A training is:

• Proven with 100% client retention
• Delegate driven resulting in long term relationships with companies
• Enthusiastic and motivating
• Flexible to meet your unique training needs
• Specialised because we continually build expertise in our core skills
• Expert – we train in-house staff to deliver our programmes
• Practical with live calls during training not merely role playing.
• Up to date with our trainers acting as sales staff, receptionists or customer service staff during training to demonstrate techniques learned.

Because of our experience we know that improving telephone skills across your company will give you a return on investment. If it didn’t our clients wouldn’t come back to us time and again. We’d like to offer you the same opportunity.