Telephone training that gets positive results
They say you only get one chance at making a great first impression and when it comes to conducting business over the telephone, that’s never been more true.
I’m Audrey Bodman and I’m delighted you’ve arrived on the Outshine website. I provide in-depth telephone skills training designed to help you build and retain your customer base. Whether you’re an established organisation looking to provide excellent customer service via the phone or improve your telesales result, my goal is to get real, tangible results for your business, motivate your staff and quickly make a difference to your telephone results.
Telephone training is so underestimated. It’s a skill, and like all skills, your ability grows with time, practice and the right support. That’s what I’m here to provide.
So, if you’re a small to medium sized business that is keen to increase sales over the phone without breaking the bank, a welfare to work organisation working on an employability contract to get more people back into the workplace or a skills company supporting young people and adults with training and employment and just wish that more employers would say yes! I’d like to talk to you.
To find out more about me, my background and how I work with amazing businesses like yours, visit About Audrey.
Audrey Bodman | Telephone Training Specialist
What our clients say…
“I have worked with Audrey whilst working for two separate Welfare to work organisations over the past 8 years. I have always found her work to be exemplary, with the delegates having achieved a large amount of knowledge over a short period of time, that has such a positive impact on their performance. Each evaluation of course delivery has been of an extremely high standard with an innovative and knowledgeable delivery style. I would recommend Audrey Bodman to all delivery providers and I will be utilising her expertise in the future.”
Senior Employer Relationship Manager – Serco