Outshine’s telephone training courses have been created by experts to deliver the skills and confidence needed to create successful results. We’ve designed our products and services to help you and your team to be more successful. Our telephone training courses and coaching services are designed to teach you key on-the-phone skills and are not intended to deliver call-centre robots reading scripts.
For a full outline of each course please click on course title
Making Not Just Taking Orders – Focus on being proactive instead of reactive.
Making More Qualified Appointments by Phone – How to generate qualified appointments consistently.
Personal Development for Enhanced Credit Control – How to collect money by phone without alienating customers.
Creating Opportunities by Telephone (Welfare to work specific & Skills specific) – Learn effective techniques to enable you to identify further job opportunities for your customers.
5 Little Words (Customer Service focused) – How to create a great first impression consistently with all your customers when they ring in.
Telephone Prospecting for Growth 30 day Programme – Learn how to get better results when cold calling. Increase your conversion rates within 30 days.
To find out more about our telephone training courses or coaching services, there’s no better substitute than a conversation so give us call now on 0800 849 8005 or email: firstname.lastname@example.org to see if we’re the right fit for you and your business.