Professional

Telephone

Training

from Audrey Bodman and Outshine

Telephone Skills Training

Outshine delivers telephone training services that unlock your teams’ natural potential and create long lasting results …

Employer Engagement Strategies

In the Welfare to Work, Social Care and Skills sector, the telephone plays a major part in building relationships …

Course Outlines

Each of our telephone training courses have been designed with flexibility in mind. Here’s an outline of what we offer …

6 reasons why phone prospecting isn’t working for you

Download my free report and discover some tried and tested strategies that work

Claim your FREE copy now!

Why choose Outshine?

Choosing the right telephone training company can start with a Google search, but when it comes to upskilling your staff …

Testimonials

Discover what makes Outshine Telephone Training the best service provider for you. Here’s what our customers have to say …

Contact Audrey

Contact Outshine to talk to Audrey Bodman and discover more about our telephone training and coaching …

Perfect should not be your goal

Practice makes perfect. It’s the same thing we hear time and time again. But, growing up I was often told ‘Practice makes progress, not perfect’ and to this day I truly believe that. Why? When you strive for perfection it can prevent you from doing what really...

Do your customers like, know and trust YOU?

Like, know and trust - how often do you hear that phrase? I hear it alot. This like, know and trust, shows up in so many different ways. When you relate this to customers they either like you or they don't and of course they may know you - but do they trust you? I'd...

Don’t Hang Up! Why the telephone should still be a key player in your business.

Today’s world revolves around effective communication. Despite the digital age we inhabit, speaking on the telephone to customers, stakeholders, and clients remains one of the most effective ways of adding value to, growing, and protecting your business. Here are my...

Why cold calling skills are super essential to creating job opportunities in the Welfare to Work, Skills and Social Care sectors

Here’s a rather important statistic for you… did you know that up to 60% of available jobs are never advertised? That’s right, over half the employment opportunities out there are hidden from public sight. With the rise in social media, on and offline networking and...

7 Proven Ways to Stand Out from the Competition when Prospecting by Phone

Do you or your team ever procrastinate over picking up the phone to call potential customers or clients? Instead of working through your list of leads you dawdle, shuffling papers or checking emails whilst you think… "There are so many other competitors out there. How...