The telephone training we deliver is not only focused on getting a solid ROI, but also improving the skills of your in-house staff, increasing sales and retaining customers. Each training session we deliver is tailored to address the unique challenges faced by your business within your industry, so you get the best results. Our mission is to apply our unfaltering work ethic to each and every course to deliver tangible, lasting results.
The business to business telephone training aims to cover much more than just customer service and sales. To maximise the potential in your organisation, our goal is to address every potential touchpoint a customer may reach in your company. That means our training isn’t just for sales teams, but for anyone in your organisation who may pick up the telephone over the course of a working day. This could be:
- Credit Controllers
- Order Processors
- Key Account Managers
- Business Development staff
- Telesales teams
- Sales Representatives
- Employment advisors
All of these people have an opportunity to make a real impact on the success of your business, so the right training is vital to getting it right.
Telephone training designed for success
Our training works, and the numbers speak for themselves. Over 90% of our current business comes from word of mouth referrals, and this is down to our ability to consistently exceed the expectations of our clients. With 25 years of experience under our belts, we’ve a solid track record in making connections, building relationships and closing sales through telephone conversations.
We regularly demonstrate our expertise by picking up the phone and making LIVE calls over the course of training sessions, proving to trainees that what we’re teaching can be applied to real life settings with great results.
Take a look at the different telephone training courses we run on our Courses page. Or give us call now on 0800 849 8005 or email: firstname.lastname@example.org to find out how we can help with your training requirements.