“Do I really need to use a CRM when making calls?” This is a question I get asked by clients all the time… And the…
Are you still having issues getting through to the right person? Do probing questions from a receptionist or other gatekeeper bring you out in a…
I’m not a fan of ‘detailed’ scripts. When I say a ‘detailed’ script I mean the type that makes individuals sound like a robot with…
It’s very easy to attract the wrong people to work in telesales. Problem is, getting it wrong it could have a terrible impact on your…
It had been a long day. I was finally on my way home from a recent meeting so I turned my phone back on to…