In the Welfare to Work, Social Care and Skills sector the telephone plays a major part in building relationships with customers, employers and partners alike. Making ‘new calls’ or ‘cold calls’ gets results when done correctly and can be pivotal in matching your customers with exciting new opportunities. Be that supporting an unemployed individual back into the workplace, organising work-based learning, or sourcing apprenticeship opportunities.
Effective use of the telephone is vital to achieving the job and training outcomes these sectors work on.
Outshine Training has over 25 years of extensive experience in delivering Employer Engagement training to Primes, subcontractors, charities and training providers, therefore we are well placed in understanding the challenges faced by these organisations on a daily basis.
Strategies and Training
Training and coaching
We deliver robust programmes both on and offsite for individuals and teams looking to improve their performance. Using our unique experience of cold calling employers, this training offers key guidance, tips, tricks and strategies that can support you in succeeding and avoiding any costly mistakes.
We have delivered training courses throughout the UK to some major providers in the UK, including Prospects, Mencap, Scope, Babington Business College, Shaw Trust, learndirect, Serco, and many more.
In providing a range of course options we demonstrate an unfailing flexibility that is designed to suit your unique needs. Live demonstrations, work sheets and timely feedback are all provided to ensure success at every turn. We know how important engaging employers is within this sector, and we’re well placed to meet the needs of your staff to make this happen.
Visit our testimonials page to see past and present client feedback.
Bitesize Training Sessions
Throughout the year we host a small number of exclusive free bitesize training sessions on Employer Engagement. These are very well received and always fill up fast.
What if we could tailor make a bitesize training session just for your team?
Ideal if you’ve got staff dotted around the country, or just struggle to get everyone in the same room for training, we can arrange an interactive bitesize training session at an affordable price that focuses on the exact areas where improvement is needed.
Customer Service development
Customer service is key to any business, so it’s important to look at how your staff are making customers, employers and partners feel when they call your office.
We deliver customised training and coaching to ensure that the every interaction your team have with customers is positive and memorable for all the right reasons!
Are you hosting a supply chain event for subcontractors and partners?
Invite founder Audrey to be a speaker at your next event!
In just an hour we guarantee that she will leave your audience in no doubt of the benefits effective employer engagement can bring to their teams.
Contact Audrey to arrange a free consultation
There are many ways we can support you, and we’d love to discuss your requirements in more detail. Why not arrange a free no-obligation visit or telephone call for more information and advice on your situation? Give us a call on 0800 849 8005
What our customers say….
- Audrey delivered a fantastic tailored telephone training programme for the business engagement team in Employability at Nottingham Trent University (NTU). Audrey’s enthusiasm and engaging approach ensured that key new behaviours have been embraced by the team and our sales performance have significantly improved! I would highly recommend Audrey.
Huge thanks to Audrey Bodman for our telephone employer engagement training this morning. Absolutely glowing reports from all of the team who attended, some great skills learnt (and re-learnt) in preparation for our employer engagement ‘day’ on Wednesday and a real buzz in the air, which is fantastic for a Monday!! We are committed to providing real and much needed support to employers across Northamptonshire and are so grateful for Audrey Bodman, her support and expertise to ensure we can make that happen.
Audrey has recently undertaken some fantastic employer engagement training at city of Bristol College. Audrey came highly recommend from the Western Training Providers Network and lived up to her reputation. Our work based learning assessors were taught the soft skill and techniques to allow them to engage employers and improve outputs. We will be continuing to work with Audrey and I would recommend her to any college
Audrey has been providing Shaw Trust Sales Training for many years and I’ve personally got to know Audrey during this time. She provides both face to face and telephone sales sessions as well as one to one individual support with action plans for those who are really struggling. Trust me I’ve witnessed miracles happen!
At Shaw Trust we have a number of contracts we deliver across the UK and subject to the contract Audrey amends course content and approach to meet the needs of the contract and the audience.
This is highly important to us that any trainer we commission fully understands our business and our objectives. Finally, the weekly employer engagement tips which are extremely useful and helps the team focus. Thank you, Audrey.
Jenny La Rocque
Having worked in Social Care my whole adult life, cold calling was as far out of my comfort zone as I could get. The Employer Engagement Academy has taught me that it’s simply a case of using the right communication strategies rather than having a particular personality or a background in sales.
Without the 1:1 coaching I would have fallen at the first hurdle. Audrey kept me focused on my goals and always noticed what I did right when all I could see was my mistakes.
I now have the confidence to pick up the phone and get through to the right person. My list of contacts has grown and it’s starting to pay off.