In the Welfare to Work, Social Care and Skills sector the telephone plays a major part in building relationships with customers, employers and partners alike. Making ‘new calls’ or ‘cold calls’ gets results when done correctly and can be pivotal in matching your customers with exciting new opportunities. Be that supporting an unemployed individual back into the workplace, organising work-based learning, or sourcing apprenticeship opportunities.
Effective use of the telephone is vital to achieving the job and training outcomes these sectors work on.
Outshine Training has over 25 years of extensive experience in delivering Employer Engagement training to Primes, subcontractors, charities and training providers, therefore we are well placed in understanding the challenges faced by these organisations on a daily basis.
Take a look at the employer engagement strategies and training we offer:
We deliver robust programmes both on and offsite for individuals and teams looking to improve their performance. Using our unique experience of cold calling employers, this training offers key guidance, tips, tricks and strategies that can support you in succeeding and avoiding any costly mistakes.
We have delivered training courses throughout the UK to some major providers in the UK, including Prospects, Mencap, Scope, Babington Business College, Shaw Trust, learndirect, Serco, and many more.
In providing a range of course options we demonstrate an unfailing flexibility that is designed to suit your unique needs. Live demonstrations, work sheets and timely feedback are all provided to ensure success at every turn. We know how important engaging employers is within this sector, and we’re well placed to meet the needs of your staff to make this happen.
Visit our testimonials page to see past and present client feedback.
Are you hosting a supply chain event for subcontractors and partners?
Invite founder Audrey to be a speaker at your next event!
In just an hour we guarantee that she will leave your audience in no doubt of the benefits effective employer engagement can bring to their teams.
Webinars / Teleseminars
Throughout the year we host a small number of exclusive free webinars on Employer Engagement. These are very well received and always fill up fast.
What if we could tailor make a webinar just for your team?
Ideal if you’ve got staff dotted around the country, or just struggle to get everyone in the same room for training, we can arrange an interactive webinar at an affordable price that focuses on the exact areas where improvement is needed.
Imagine the difference to your organisation if key members of staff were able to train others in Employer Engagement?
How much more confident would your customer be if you could equip them with tools and strategies on how to find and identify their own job and training opportunities?
Our Train the Trainer packages include: easy to follow checklists, audio examples and structured lesson plans that will support you in running your very own inhouse sessions.
Customer Service development
Customer service is key to any business, so it’s important to look at how your staff are making customers, employers and partners feel when they call your office.
We deliver customised training and coaching to ensure that the every interaction your team have with customers is positive and memorable for all the right reasons!
Contact Audrey to arrange a free consultation
There are many ways we can support you, and we’d love to discuss your requirements in more detail. Why not arrange a free no-obligation visit or telephone call for more information and advice on your situation? Give us a call on 0800 849 8005