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Outshine delivers telephone training services that unlock your teams natural potential and create positive, long-lasting results. If you use the phone to build relationships or gain more business, we’ve designed our products and services to help you and your team to be more successful. Our telephone training courses and coaching services are designed to teach you key telephone skills and are not intended to deliver call-centre robots reading scripts.

We train you using our modern techniques and your natural style.

Our approach teaches trainees to think on their feet and communicate so that prospective clients remain alert and interested. We train you to become telephone experts – asking intelligent, professional, credible questions – delivering results.

One to One Coaching

From experience we know that no two training projects are the same and believe firmly that a flexible approach to meeting individual needs is vital to success. Therefore we give clients the option of one to one coaching to give them control over their learning process, to clarify their goals and develop a framework to get even better results over the phone.

Click here to discover more about our coaching services

Person on phone
lady on phone

Telephone Training Courses

Improve your telephone manner, increase confidence and structure calls professionally when speaking to customers, clients, employers and co-workers with Outshines effective telephone training courses.

Our telephone skills training course will enable you to develop, or refresh, the techniques and skills required to make and take calls effectively. You will learn and practice methods for giving and receiving information logically and clearly, building rapport and dealing with difficult callers.

Click here to discover our range of in-house telephone training courses

Course Delivery

  • Interactive group discussions
  • Practically orientated sessions – indicative of real life scenarios
  • Effective role play tailored to situations from working environments
  • Plenty of personal coaching – fun, informative and inclusive
  • Take away training manual provided to record scenarios practiced in the course

Training Formats Available

We offer training courses in two separate formats to ensure we are delivering to suit your requirements.

Take a look at our Events Calendar for a list of our upcoming open courses.


Tailored In-house Training (Suitable for Training in Groups or One to One Sessions)

  • Course length, topics, delivery style and practical’s are tailored to your requirements.
  • Bespoke and unique – designed to suit your requirements.
  • Training can be delivered at your premises or a venue of your choice throughout the UK.

Click here to discover more about our Business to Business Training services

Click here to discover more about our Employer Engagement Training services

Open Courses

  • Course Length: 1 day and 2 days
  • Nationwide venues
  • Restricted number of delegates to ensure plenty of personal coaching is given and individual needs are met.