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Course Outlines

Each of our telephone training courses have been designed with flexibility in mind. Below you will find an outline of what we offer, alongside the main learning objectives and target audience for each programme.

In our experience, no two businesses are the same and that extends to the challenges they face when it comes to picking up the phone, therefore each programme can be personalised to meet the unique needs of your organisation and the people in it.

telephone training courses - Outshine Ltd

Click on the course title for a full outline

Making Not Just Taking Orders

A proactive approach when it comes to order-taking, customer service and receiving enquiries can both consolidate and expand your client base.

5 Little Words - Customer Service Focused

How to create a great first impression consistently with all your customers when they ring in.

Making Qualified Appointments

How to generate qualified appointments consistently. This course is for both internal and external staff.

Enhanced Credit Control By Telephone 

How to collect money consistently by phone without alienating customers. Customer service still matters.

Creating Opportunities by Phone
[Welfare to Work, and Skills specific] 

Learn effective telephone skills to enable you to identify further job opportunities for your customers by making ‘new’ calls to employers.

Time to get MORE employers saying YES more consistently.

To find out more about our telephone skills training courses or coaching services, there’s no better substitute than a conversation so give us call now on 0800 849 8005 or email: to see if we’re the right fit for you and your business.

Remember if you don’t find a suitable course we can design one for you.