0800 849 8005 or 01157 750 125

Course Outlines

Telephone Training Courses Outshine UK

Each of our telephone training courses have been designed with flexibility in mind. Below you will find an outline of what we offer, alongside the main learning objectives and target audience for each programme.

In our experience, no two businesses are the same and that extends to the challenges they face when it comes to picking up the phone, therefore each programme can be personalised to meet the unique needs of your organisation and the people in it.

For a full outline of each course please click on course title. 

Making Not Just Taking Orders –  A proactive approach when it comes to order-taking, customer service and receiving enquiries can both consolidate and expand your client base.

Making Qualified Appointments– How to generate qualified appointments consistently.

Enhanced Credit Control By Telephone – How to collect money by phone without alienating customers.

Creating Opportunities by Phone [Welfare to Work, and Skills specific] – Learn effective techniques to enable you to identify further job opportunities for your customers by making ‘new’ calls to employers.

5 Little Words – Customer Service Focused – How to create a great first impression consistently with all your customers when they ring in.

To find out more about our telephone training courses or coaching services, there’s no better substitute than a conversation so give us call now on 0800 849 8005 or email: audrey@outshinegroup.co.uk to see if we’re the right fit for you and your business.