0800 849 8005 or 01157 750 125

Why Us?

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Choosing the right telephone training company can start with a simple Google search, but when it comes to upskilling your staff and redefining your telephone training strategy you need to be sure everyone, including your training provider, is on the same wavelength.

This page will give you a full run down of who Outshine Telephone Training & Resources are and what we stand for.  We’re firm believers that people buy from people, so we’ve tried to cover everything we can on this page. But we also like to have a good chat with potential clients about their specific needs and telephone training requirements, so if you’d like to chat with us about how we can help give us a call on 0800 849 8005

The advantages of telephone training with Outshine

We are experienced telephone and telesales training specialists

Our sole focus is on training you and your team to become telephone experts. With over 25 years of specialist experience in the business, we have a personal track record in achieving measurable results when it comes to telephone excellence.

Founder of Outshine, Audrey Bodman, has been there, done that and got the t-shirt when it comes to telesales and customer service. From her previous experience in sales, Welfare to Work, Work Based Learning and the apprenticeship sector, she has supported a wide range of individuals in upping their game when it comes to picking up the phone, no matter their objectives.

We’ve Earned A Reputation for Excellence

We have worked incredibly hard to build a reputation of excellence that is based around our expertise and ability to deliver engaging and productive training courses.

Not only are we passionate about telesales and customer service, our enthusiasm and eagerness to deliver sessions that hold the interest of our delegates and empower them to apply their learning to real life situations is why 85% of our work comes from previous clients.

We Do Business With Integrity

We pride ourselves on being honest and straightforward with all of our customers. No matter whether we are working with an individual, small business, or large organisation, we make it our mission to deliver a high standard of service for every single client.

Our experience in the field means we understand the pressure that can often go hand-in-hand with fast-paced sales and customer service environments, so we do everything we can to understand your requirements, team, and challenges in order to deliver second to none training that really pays off.

We Always Practice What We Preach

Too often we hear that sales trainers very rarely put their money where their mouth is and demonstrate what a good call looks like. That’s why we ensure our telephone techniques and training are up-to-date and industry relevant but making regular sales and service calls to our prospects and customer base.

This is done both behind the scenes and live in the classroom, so trainees get a taste of what works (and what doesn’t) in real time, by real people.

We Are Flexible

Whatever your business sector or set up, Outshine fits seamlessly into your business. Not only do we provide tailored training, we also work hard to create courses that fit your business model and make the most of the time you can spare your staff. Whether it’s 1-1 coaching, group sessions, or online training, we’ve got a course that will meet your needs and still deliver great results.

We Offer A Risk-Free Guarantee

When it comes to improving the results you’re getting from your telephone calls, we’ll offer you the best advice we can without bias or outside influence.

We believe in value for money and transparent pricing, and if you’re not totally satisfied with your experience, we offer a risk-free guarantee.

If you have questions, or you’d like to know a little more about what Outshine Telephone Training & Resources can do for you, give us a call now on 0800 849 8005 or email audrey@outshinegroup.co.uk.