What our customers say….
Discover what makes Outshine Telephone Training the best service provider for you. Read some of our testimonials here.
Setting up a new initiative based around talking to established customers on the phone was a major investment for Plumbase, we had put the right team together who had a great track record and then a chance meeting with a former colleague who was doing a similar operation with Vaillant made us think. Are we actually making the most of this talent, could we be even better? He recommended Audrey and she was bang on.
Two days under her spell, she broke us down and then layer by layer built us back up again. She quickly grasped what we were about and made us totally re-think our approach. Genius. We saw the light and now we can’t wait to get cracking.
If you think your team could be better , you might be right. Talk to Audrey, it could be the best investment in your team that you will make.
Sean Cunningham – Director – Plumbase UK
“Audrey has just completed some excellent telesales training for me.
As we are a small business, Investing in training of the calibre delivered by Audrey was a big decision.
Audrey came highly recommended and has exceeded my expectations. Her manner allows her to build quick and effective relationships with delegates. She is action orientated and also provided me with constructive feedback on leadership style.
Finally , Audrey has committed to further actions to sustain our training initiative, which has generated added value when compared to similar training businesses”
Peter Julian – Co-owner Bon Bon Foods
“Audrey is a dynamic and results driven trainer who understand the welfare to work sector and works with teams to help them perform. I recently engaged Audrey to deliver sales training to employment advisors and managers at Scope and was very impressed by her approach and delivery. As a result of the training staff are more confident and proactive in engaging employers and this has had a direct impact on performance. I would recommend this training to any staff involved in developing partnerships or engaging employers as part of their role.”
Vicky Morgan- Consultant (Welfare to Work and Skills)
“Audrey supported Ashton Pioneer Homes in the development and delivery of a key staff conference on Customer Service Excellence. She delivered the event in an excellent manner, exhibiting a high level of awareness of the subject and of effective audience engagement to provide the outcomes we were seeking across a wide cross section of APH staff. The feedback from our staff after the event was very positive.
We look forward to working with Audrey on developing other elements of our business and staff development.”
Tony Berry – CEO – Ashton Pioneer Homes
“I have known Audrey for more than 15 years. Throughout that time, her passion – and ability – to help people make better use of the phone has never wavered. I had the opportunity to talk to some of her clients last year and they could not praise her enough. They describe her as highly professional, full of integrity and consistently able to improve performance. Her energy and enthusiasm also mean she’s also great fun to to work with!
From sole traders to large corporations, an injection of Audrey is certain to improve productivity and positive outcomes when using the telephone”
Cathy Rawsthorne- Specialist Engraver of Awards and Gifts at Winning Works Ltd
“Audrey is passionate about customer service and delivers highly effective training. Without fail every new starter we employ is sent to Audrey for a tailored course and she never fails to give them the confidence and skills they need to work in a busy sales environment. She has a great understanding of customer loyalty, and I have absolutely no reservations in recommending her very highly.”
Alan Quinby – Keene Electronics – Owner
“I have worked with Audrey whilst working for two separate Welfare to Work organisations over the past 8 years.
I have always found her work exemplary, with the delegates having achieved a large amount of knowledge over a short period that has such a positive impact on their performance.
Each evaluation of course delivery has been of a extremely high standard with an innovative and Knowledgeable delivery style. I would recommend Audrey Bryce to all delivery providers and I will be utilising her expertise in future.”
Jagdeep Soor – Former Supply Chain Manager G4S
I came across Outshine back in 2014. I worked for an Apprenticeship company then and Audrey was asked to come in and deliver a 2 day telephone training course with us. From the moment she walked through the door, she had an amazing presence and confidence about her that made me think, this is going to be good, and she didn’t disappoint! She converted the most sceptical very quickly and soon had the whole room engaged. We also had another training session a few months after which was just as brilliant! I am now Head of Recruitment Services at the University of London with a team of 7 consultants. Having recently undergone a slight restructure, I decided to engage Audrey’s services to deliver a 2 day “New Sales Calls” training with them in January. The recruitment experience varies within the team, some have had experience in new sales calls, others didn’t. Audrey’s approach even before the training, was extremely professional and organised. Audrey took time to get to know the team and wanted to know their expectations and what they wanted to get out of the training and tailored the training programme to encompass their needs.
The feedback from my team was just what I expected. All the consultants said how brilliant and knowledgeable Audrey was. Her great experience within the HE sector was very apparent. She had managed to engage with them very quickly and managed to hold their attention and commitment throughout the 2 days when most may have lost interest. Audrey has an inept way of making you think about things and how/why you do them and gives you the tools to make very positive changes. Audrey has managed to give the consultants a new found confidence and a fantastic structure, to enable them to make those awkward “new sales calls” which has had a profoundly positive impact in the office. I thoroughly recommend Audrey. She is a fantastic trainer, very personable, knows her trade very well and can convert the most difficult and reluctant trainee. I am definitely using Outshine again as soon as I have a need.
Ola Trebski – Head of Internship & Recruitment Services
“An excellent speaker, trainer, full of enthusiastic knowledge. I found Audrey to be communicative, reliable and democratic even when dealing with 100 learners.”
Peter Stone – Founder, Apprenticeships Life
“Audrey was a breath of fresh air.
We needed to re-energise and re-train specific staff to enhance their telephone capabilities. Audrey delivered a tailored one to one training that not only developed skills but instilled confidence.
Our staff now have core skills that they can call on to apply to specific situations in order to maximise our sales.
Audrey was professional, enthusiastic and focussed. Great to work with.
I wouldn’t hesitate to recommend Outshine and Audrey to anyone looking to develop their telephone skills”
Sam Riedy – Marketing Manager, Protolan
Finally! After many years of average “OK” training I find a person that really does know how to engage, excite and motivate Eden Tyres & Servicing staff for the good of the company & the customers. Inviting Audrey Bodman into your business is what I call a WIN WIN WIN decision!
Jim Nichols – Retail Operations Manager – Eden Tyres
You can find out more information about what our clients think by visiting Audrey Bodmans LinkedIn profile.